Direct
Customer Reach
Connect with customers on their platform.
Sell Where
Your Customers
Already Chat.
WhatsApp Business API to sell, support and remind people on the app they open most.
WHY WHATSAPP?
More Engagement. Stronger Relationships.
Direct
Personalized
Interactions
Send relevant and timely messages
Higher
Conversions
Turn conversations into real business
Stronger Customer
Relationship
Turn conversations into real business
WhatsApp API for Every Business Need.
From customer support to campaign messaging, we create solutions that work for four goals.
CLIENT SUPPORT
Provide real-time customer support and close queries faster with live WhatsApp conversations.
TRANSACTION ALERT
Send instant order updates, OTPs, payment confirmations, delivery notifications, other critical messages
CAMPAIGNING
Run personalized promotional campaigns to reach customers at the right time, drive engagement
CHATBOT AUTOMATION
Automate customer responses, FAQs, order tracking, and routine conversations to deliver faster support
TEMPLATES AND OPT-IN
Niche Audience. Massive Opportunities
Official WhatsApp API for templates, alerts and support, with opt-in, delivery reporting, and a path to a human when the bot stalls.
Who Sells on WhatsApp.
D2C, travel and local services sell on WhatsApp because that is where the customer already replies.
E-commerce & D2C
Finance & Fintech
Healthcare & Wellness
Technology & SaaS
Education & Edtech
Sports & Gaming
Lifestyle
FMCG
Business
Templates, then a human
D2C and service brands who want to sell and support on the app people already open.
“Working with TVL Media was a game-changer for our brand. Their creativity, strategy and dedication helped us achieve remarkable results in a short span of time.”
Templates, opt-in and a human handoff when the bot should stop.
API
Integration
Connect templates and opt-in to the tools
your support team already uses.
Automated
Messaging
Set up template replies and a human when the bot should stop.
Template &
Notifications
Send approved templates for order updates, OTPs and alerts.
Analytics &
Tracking
Track message delivery. read rates and campaign performance.
STRATEGY
Titan
A premium digital experience for one of India’s most trusted lifestyle brands, built around its timeless designs.
- Front-end Development
- Content Strategy
- Performance Optimization
- Ongoing Support
CREATE
Tanishq
A refined digital experience for one of India’s most loved jewellery brands, blending heritage, elegance and modern storytelling.
- Campaign Management
Front-end Development - Content Strategy
- Performance Optimization
- Ongoing Support
GROW
Tata Capital
A trusted digital experience for one of India’s leading financial services brands, enabling simpler journeys towards a better tomorrow.
- Front-end Development
- Content Strategy
- Performance Optimization
- Ongoing Support
WhatsApp API, templates, and handoff
Opt-in, approved templates, and when a bot should stop and a person should take the thread.
WhatsApp Business API requires opt-in before you send marketing or utility templates to a number. Session messages after the user writes you are different. TVL sets the opt-in capture on site, ads or in-store so the first template is not rejected.
WhatsApp Business API templates are reviewed by Meta before they can send at scale. TVL submits copy that names the use (OTP, shipping, offer) so review is less likely to bounce. Do not plan a launch on an unapproved template.
WhatsApp Business API can send offers only to opted-in numbers, with a template that matches the category. TVL caps frequency and keeps a stop path. A blast to a bought list will get the number quality-flagged.
A WhatsApp bot should stop when the user asks for a human, when the intent is unclear, or when the order is an exception. TVL wires that handoff into the same thread. Bots that loop FAQs after a complaint cost more than they save.
The WhatsApp Business App is for a small team typing replies. The WhatsApp Business API is for templates, multiple agents and CRM. TVL moves brands to the API when volume or hours outgrow one phone. They are not the same product.
Want to sell on WhatsApp?
Tell us support, alerts or campaigns. We will map templates, opt-in and when a human should take over.
